1 Introduction
CasinoLive (referred to as "we" or "the platform") takes your privacy seriously. This Privacy Policy explains what information we collect when you use CasinoLive, how we use it, and how we keep it secure.
This policy applies to CasinoLive's website, mobile platform, and all related services. By using CasinoLive, you are considered to have accepted the terms set out in this Privacy Policy.
We believe transparency is the best policy. That's why this Privacy Policy is written in plain, straightforward language — so every member can clearly understand how their information is being used.
2 What Information We Collect
Various types of information are collected when you register and use CasinoLive's services.
| Data type |
Example |
Reason for collection |
| Identity Information |
Full name, date of birth, national ID number |
Identity Verification & Age Confirmation |
| Contact Information |
Email address, mobile number, postal address |
Account Management & Communications |
| Financial Information |
Payment methods, transaction history |
Payment Processing & Fraud Prevention |
| Technical Information |
IP address, device type, browser |
Security & Service Improvement |
| Usage Information |
Gaming history, betting patterns, login times |
Personalized Experience & Responsible Gaming |
We only collect information that is genuinely necessary to provide our services. We never ask for data we don't need.
3 How your information is used
CasinoLive uses your information for the purposes listed below. Each purpose is clearly stated.
- Account Management: For registration, login, and account security.
- Service Delivery: For betting, gaming, and payment processing.
- Contact: For important updates, transaction notifications, and support.
- Promotions & Offers: To send you relevant offers based on your preferences (only with your consent).
- Security & fraud prevention: To detect and prevent suspicious activity.
- Legal obligation: To meet regulatory requirements.
- Service improvement: To analyze user experience and improve the platform.
We only send you marketing emails or SMS messages when you have given us explicit consent. You can withdraw that consent at any time.
4 Data Sharing Policy
CasinoLive never sells your personal information. However, data may be shared with third parties in the limited circumstances outlined below.
- Payment Processors: Solely to process transactions with payment providers such as Mobile Pay and Nagad.
- Identity verification authority: To verify your name and identity as part of the KYC process.
- Technology service provider: For cloud hosting and cybersecurity services, operated under strict confidentiality agreements.
- Law Enforcement: To comply with valid court orders or government directives.
Your information is not shared with third parties under any other circumstances. No data is passed to advertising agencies or data brokers.
5 Cookie Policy
CasinoLive uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience.
- Essential Cookies: Required for login sessions and platform security. Without these, the platform will not function properly.
- Functionality Cookies: To remember your language preferences and settings.
- Analytics cookies: To understand which parts of the platform are used most. No personally identifiable information is collected.
You can disable cookies at any time through your browser settings. Please note that disabling certain cookies may limit access to some features of the platform.
6 Security Measures
CasinoLive uses industry-leading technology and practices to keep your data safe.
- 256-bit SSL/TLS Encryption – On all data transmissions.
- Two-factor authentication (2FA) – For account access.
- Automated anomaly detection – To detect unusual logins or transactions.
- Regular Security Audits – Through third-party specialists.
- Data Minimization – No data is retained beyond what is necessary.
- Employee Training – All staff who access user data undergo strict privacy and confidentiality training.
If you notice any suspicious activity on your account, contact us immediately at support@casinolive.wine. We will take action within 24 hours.
7 How long your data is retained
CasinoLive does not retain your information longer than necessary. The retention periods for different types of data are listed below.
- Account information: For the duration of the active account and 5 years after closure.
- Financial Transaction Records: 7 years, as required by legal obligations.
- Gaming logs: 3 years.
- Customer support communication: 2 years.
- Marketing Preferences: Until consent is withdrawn.
After the retention period, data is permanently and securely deleted.
8 Your Rights
As a CasinoLive member, you have the following rights regarding your personal data.
👁️
Right to Access
You may request to view the information we hold about you.
✏️
Right to Rectification
You can request corrections to any inaccurate or outdated information.
🗑️
Right to Erasure
In certain circumstances, you may request that your information be deleted.
🚫
Restrict Processing
You may request that your data be restricted from use for specific purposes.
📦
Right to Portability
You may request your information in a machine-readable format.
📢
Right to Complain
If you have a data protection concern, you have the right to raise it with the relevant authority.
To exercise any of these rights, email us at support@casinolive.wine. We will respond within 30 days.
9 Protection of Minors
CasinoLive strictly does not collect or process information from anyone under the age of 18.
- Age is verified at the time of registration.
- If a minor's account is identified, it will be immediately suspended and all associated data will be deleted.
- Parents may request the deletion of their child's data.
If you believe your child is using CasinoLive, please contact support@casinolive.wine immediately.
10 International Data Transfers
CasinoLive's servers are hosted in internationally certified data centers. In some cases, your data may be processed on servers located in different countries.
- The same security standards apply regardless of where your data is stored.
- International data protection standards are followed when transferring data to third countries.
- All third-party service providers maintain privacy protections equivalent to CasinoLive's own standards.
11 Policy Updates
CasinoLive may update this Privacy Policy from time to time. Members will be notified in advance of any significant changes.
- You will be notified by email at least 14 days before any significant changes take effect.
- The effective date of any updated policy will be shown at the top of the page.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.